Terms of Use

Welcome to Puteri Kuala Lumpur.

These Terms of Use (“Terms”) govern your access to and use of the Puteri Kuala Lumpur website, including any purchases, products, services, content and features made available through the website (“Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

1. About Us

Puteri Kuala Lumpur is a brand operated by SA Studios Enterprise (Registration No. CA0370080K). “Puteri Kuala Lumpur”, “Puteri”, “we”, “us” and “our” refer to SA Studios Enterprise and its related business operations.

We reserve the right to amend these Terms from time to time. Any changes will be published on this page with an updated revision date. Your continued use of the Website following the publication of revised Terms constitutes acceptance of the changes, to the extent permitted by law.

2. Eligibility and Use of the Website

By using the Website, you confirm that:

• You are at least 18 years old or accessing the Website under the supervision of a parent or legal guardian.
• All information you provide is accurate, complete and up to date.
• You will use the Website in compliance with applicable laws and these Terms.

You agree not to:

• Use the Website for unlawful, fraudulent or unauthorised purposes.
• Interfere with the security, functionality or operation of the Website.
• Attempt to gain unauthorised access to our systems or other users’ accounts.
• Use bots, automated systems or other means to access or extract Website content without our permission.
• Copy, reproduce, distribute or commercially exploit Website content without our prior written consent.

We reserve the right to restrict or terminate access where there is reasonable cause to believe these Terms have been breached.

3. Products and Pricing

We aim to ensure that all product descriptions, images, prices and measurements are accurate.

Please note:

• Colours may vary slightly due to lighting and screen settings.
• Minor measurement variations may occur.
• Genuine leather naturally varies in colour, grain and texture.
• All products are subject to availability.

We reserve the right to correct errors and update product information. If an error affects your order, we will contact you to arrange an appropriate resolution.

4. Orders and Payment

All orders are subject to product availability and payment confirmation.

We reserve the right to cancel orders due to stock shortages, pricing errors or suspected fraudulent activity. Any payment received for a cancelled order will be refunded as appropriate.

Prices are stated in Malaysian Ringgit (RM), unless otherwise indicated. Payment must be made using the methods available on our website.

5. Shipping and Delivery

Delivery times are estimates and may vary due to courier delays, public holidays or unforeseen circumstances.

Customers are responsible for providing accurate delivery details.

If your parcel is delayed, lost or arrives damaged, please contact us for assistance. Your rights under applicable consumer laws remain unaffected.

6. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Returns & Refunds Policy and applicable Malaysian law.

Items may not qualify for a return or exchange if they have been worn, used, altered or damaged after delivery, or if they fall outside our stated return conditions.

As-Is and clearance items

Any known defects or imperfections will be stated in the product listing. These items may be excluded from change-of-mind returns or exchanges where permitted by law.

Nothing in this policy removes your legal rights regarding defective, misdescribed or faulty products.

If you receive an incorrect, damaged or defective item, please contact us with your order details and supporting photographs.

7. Product Care

Please follow the care instructions provided with your products.

Genuine leather may develop a patina and change in appearance over time. Natural markings and variations are part of the material's character.

Damage caused by improper care, misuse or normal wear is different from a manufacturing defect.

8. Intellectual Property

All website content, including our logos, designs, photographs, product names, text and branding, belongs to or is licensed to Puteri Kuala Lumpur.

You may not copy, reproduce or use our content for commercial purposes without our written permission.

9. Customer Content

If you submit reviews, photographs or testimonials directly to us for promotional use, you grant us permission to use and display that content for the agreed purpose.

You must have the necessary rights to any content you submit. We will seek permission where appropriate before using customer content sourced from social media.

10. Privacy

We collect and use personal data to process orders, arrange deliveries, provide customer service and support our business operations.

Please read our Privacy Policy for details on how we handle and protect your personal data in accordance with applicable Malaysian law.

11. Website Availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted access or that technical errors will never occur.

Nothing in these Terms excludes any liability or consumer rights that cannot legally be excluded under Malaysian law.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content or privacy practices, except as required by law.

13. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be handled by the Malaysian courts, subject to applicable law.

14. Contact Us

For enquiries, please contact:

General enquiries: [email protected]

Aftersales enquiries: [email protected]

By using our website, you acknowledge that you have read and understood these Terms of Use.